24x7 monitoring
Our Virtual NOC service is a 24x7 service covering the monitoring and maintenance of desktops, servers, and network devices.
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Early warning and escalation
When an event happens that could impact your work flow or the health of your desktops we let you know before it can create major problems, and begin a mediation process to solve the problem.
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Event log monitoring
Desktops can generate hundreds of events per day. We watch alerts and event logs, analyze them and intelligently escalate issues using our internal ticketing system to stop problems before they start.
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Back-up log monitoring
Monitor your backup logs and alert you when your backup routine needs attention.
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Anti-virus log monitoring
Monitor you Anti-virus system and alert you if the system needs attention.
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Anti-spyware log monitoring
Monitor your anti-spyware system and alert you if your system needs attention.
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Patch log monitoring
Monitor your Microsoft patches and security updates and alert you when updates are needed or were not installed correctly.
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Application and hardware monitoring with reports.
Monitor and inventory your hardware and software and provide valuable change reports which can be invaluable in tracking down problems and initiating repairs.
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Temporary file monitoring and removal
Weekly temporary file removal to recover wasted disk space and remove unneeded files.
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Custom Performance Parameter Monitoring
Monitor preset and custom performance markers for optimum system performance.
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System health check and analysis of key trends
Monitor key trends over time to allow intelligent planning and upgrades.
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Patch Assessment & management
Monitor and manage your Microsoft patches and security updates keeping your systems safe from vulnerabilities.
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Back-up management
Monitor and manage your backup system taking the worry out of keeping your backups current and safe.
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Anti-spyware management
Monitor and manage your malware system removing any potential threats to your privacy and keep your desktops up to date and functioning correctly.
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Anti-virus management
Monitor and manage your anti-virus system keeping your desktops clean of viruses and all virus definitions up to date and functioning correctly.
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System tuning & cleaning management
Keep your desktops in top running shape by tuning file structure and virtual memory parameters.
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Low priority service requests and end user calls related to desktop or application issues via remote support
Technical phone and remote support help when you need it to keep you working at your business goals instead of fighting with your computer.
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High priority escalation and onsite service for all covered desktops
When phone and remote help is not enough, onsite service by a trained expert to resolve those difficult problems and repair issues.
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